4 Essential Skills for Effective Communication

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Mistakes and failures at work occur mainly because people do not know how to communicate, listen and perceive other people's positions. The way we behave with others has a direct impact on our social connections.


As a rule, the dialogue between interlocutors can develop in three directions:

We try to guess the thoughts of the interlocutor. "I understand what you are talking about, so I want to interrupt you before you finish."
We jump to conclusions. "I know what you're going to say. Let's get right to it."
We believe that our point of view is the only correct one. "You are wrong. We will do as I say."
If one of the options works, then we start thinking only about our position and stop listening to the person. And when our interlocutor does the same, the conversation is doomed to failure. How not to get into any of the above scenarios, listen and be heard - we will tell you in this article.

Cold letter
At work, we often solve problems, set tasks, and clarify information social media marketing service through emails. Long and confusing messages end up in the "later" folder. A short and clear letter almost always gets a quick response. To compose such an email, you need to follow 6 rules:

The subject of the letter should be no more than 40 characters and reflect its essence.
Write a short introduction about yourself. Tell who you are and why your letter should be read.
Describe the problem directly and specifically.
Specify what actions the recipient needs to take.
Always ask a question at the end.
Each letter must be unique, do not copy old messages.
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Active listening
When you discuss things with colleagues, it is important to follow two rules: listen to the interlocutor twice as much as you speak, and clarify every unclear point. This way you will be able to achieve mutual understanding and quickly solve the problem.

Phrases that will help you establish contact with a person
Often we don't notice how, in an attempt to find out or solve something, we begin to behave selfishly and push the person away. But there are several good phrases that will help to dilute the dialogue and win over the interlocutor.

How can I help?
Thanks for the feedback. I haven't noticed this problem before.
Most likely, you are right. Can you tell us more about your point of view?
What steps do we need to take to solve the problem?
Write as you speak
There is a misconception that all work-related letters should be written in a formal style. A text written in simple language is considered a sign of ignorance. The ability to explain complex things simply and clearly contains incredible power. The simpler you describe an idea or problem, the faster you will be able to get help.

More useful tips on developing communication skills can be found in the free online course " Oral and Written Communication ". You will be able to test your abilities, identify weaknesses and develop them. Follow the link to register on the site and start learning.