Aware of the importance of this

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Moving from paper transactions to digital transactions helps reduce costs and provide an optimal and smooth customer experience.  by deploying biometrics and Blockchain, for example, makes it easier to identify customers and manage identities more effectively. Artificial Intelligence, in the form of chatbots or virtual assistants, is one of the technologies that has found its place in the banking sector. Royal Bank of Scotland, Bank of America and Swedbank, for example, have integrated conversational bots into the operation of their businesses.

Swedbank's AI, named Nina, was launched to provide customers with a tool that automatically wedding photo editing service answers their questions. Its deployment allows the bank to restrict visits to branches and calls to the call center. On this subject, Andrew Goulden, partner at Deloitte, indicated in an interview with the digital century that bots constitute a lever for improving the quality of customer service in banks. “Chatbot software is capable of understanding and ‘learning’ to interact with individuals. This helps provide customer service management and decision support.



While chatbots are not yet developed enough to provide services entirely unassisted, the combination of humans assisted by a chatbot can be faster and cheaper,” he says. The transformation of banking professions The digitalization of banks requires the integration of new professions into the banking ecosystem. Let us mention as examples Big Data professions to support the collection, processing and growth of data in order to better target the sale of financial products (credits investments.